When a Refund May Apply
A full or partial refund may be considered for a cancelled eligible order, failed payment with confirmed debit, missing item, incorrect item, damaged product, spoiled food, duplicate charge or an order that could not be delivered for reasons attributable to the platform or merchant.
Cancellation Refunds
Cancellation eligibility depends on whether the merchant has accepted or started preparing the order. Once preparation, dispatch or service fulfilment has begun, cancellation charges or non-refundable amounts may apply.
Partial Refunds
Where only part of an order is affected, the approved refund may be limited to the value of the affected item, applicable tax and any directly related charge.
Processing Time
KumaunMart will initiate an approved refund promptly. The final credit time depends on the bank, card network, UPI provider, wallet or other payment service and may take several business days.
Cash-on-Delivery Orders
For eligible cash-on-delivery refunds, KumaunMart may request bank, UPI or wallet details, or may provide account credit, subject to verification.
Failed or Pending Payments
If money is debited but the order is not confirmed, first check whether the amount is automatically reversed by your payment provider. Contact support if the amount is not restored within the provider’s normal processing period.
Non-Refundable Situations
A refund may be declined for consumed or substantially used items, change of mind after fulfilment, incorrect customer information, unavailable recipient, misuse of offers, unsupported claims or issues reported without reasonable evidence.
How to Raise a Request
Email help@kumaunmart.com with the order number, registered contact details, reason, payment reference and supporting evidence.
A refund is considered complete when KumaunMart successfully initiates it. Your bank or payment provider controls the final posting time.