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This policy explains accepted payment methods, payment processing, failed transactions and security responsibilities.
KumaunMart may accept UPI, cards, net banking, wallets, cash on delivery and other methods made available at checkout. Available options may change based on service, location and payment provider approval.
Online payments are processed through authorised third-party payment gateways. KumaunMart does not store complete card numbers, CVV, UPI PIN or internet-banking passwords.
An order is treated as prepaid only after successful payment confirmation from the payment gateway and order confirmation by KumaunMart. A bank debit alone does not always mean the order was successfully created.
If an amount is debited but the order is not confirmed, it may be automatically reversed by the bank or payment provider. For unresolved or duplicate charges, contact support with the payment reference and order details.
The final payable amount, including item price, taxes, delivery fees, platform fees and discounts, is displayed before order confirmation.
Never share your OTP, card PIN, CVV, UPI PIN or account login PIN with anyone. KumaunMart support will not ask for these credentials.
Refund eligibility and processing are governed by the Refund Policy. Approved refunds are generally returned to the original payment method unless another lawful method is agreed.
For payment support, email help@kumaunmart.com with your order number and payment reference.