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This policy explains delivery coverage, timelines, charges and customer responsibilities for orders placed through KumaunMart.
Delivery is available only in serviceable locations shown during checkout. Availability may vary by restaurant, seller, delivery partner, distance, weather, traffic and local restrictions.
Any delivery time shown is an estimate, not a guarantee. Preparation time, order volume, traffic, weather, merchant delays or events outside reasonable control may affect delivery.
Delivery fees, platform fees, taxes and any other applicable charges are displayed before the customer confirms the order. Charges may differ by distance, merchant, order value and demand.
Customers must provide a complete and accurate address, pincode and reachable phone number. KumaunMart is not responsible for delay or failed delivery caused by incorrect or incomplete information.
The customer or an authorised recipient should be available at the delivery location. The delivery partner may contact the customer for directions or handover confirmation.
If delivery fails because the recipient is unavailable, the address is inaccessible, or the customer cannot be contacted, the order may be cancelled without refund where preparation or dispatch has already occurred.
Report damaged, missing, spoiled or incorrect items promptly through Contact Us. Include the order number and supporting photos where applicable.
For delivery assistance, email help@kumaunmart.com or use the contact details displayed on our website.