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This policy describes when an order or service booking may be cancelled and whether cancellation charges may apply.
A customer may request cancellation before the merchant accepts or begins preparing, packing or fulfilling the order. Cancellation is not guaranteed after fulfilment has started.
Food, grocery or other orders that have already been prepared, packed or dispatched may be non-cancellable or may attract a cancellation charge up to the affected order value.
KumaunMart or a merchant may cancel an order due to unavailability, pricing or listing error, serviceability issue, payment failure, safety concern or other operational reason. Any eligible prepaid amount will be handled under the Refund Policy.
Cancellation terms for event bookings, cab services or other scheduled services may depend on the provider, booking date and work already performed. Any specific terms shown at booking will also apply.
Repeated refusal or cancellation of cash-on-delivery orders may result in COD restrictions or account review to protect merchants and delivery partners from misuse.
Use the available order-management option or contact support immediately with your order number and registered contact details.
Approved refunds for prepaid orders are processed according to our Refund Policy and may take additional time to appear depending on the bank or payment provider.
For cancellation help, email help@kumaunmart.com.