Eligibility for Return
A return may be considered when an eligible non-perishable item is damaged, defective, expired, incorrect, incomplete or materially different from the confirmed order.
Non-Returnable Items
For health, hygiene and food-safety reasons, prepared food, fresh produce, opened grocery items, personal-care goods and other perishable products are generally not returnable unless they were damaged, spoiled, expired or incorrectly supplied.
Return Request Window
Please report an issue as soon as possible after delivery. Requests made after the item has been used, consumed, altered or stored improperly may not qualify.
How to Request a Return
Contact KumaunMart support and provide your order number, registered phone number, affected item, reason for return and supporting photographs or video where applicable.
Pickup and Verification
KumaunMart, the merchant or delivery partner may verify the item before approving a return. Keep the product, original packaging, labels, accessories and invoice available until the request is resolved.
Replacement or Other Resolution
Depending on availability and the nature of the issue, KumaunMart may arrange a replacement, approve a refund, provide account credit or offer another reasonable resolution.
Incorrect Address or Failed Delivery
Items may not be returnable when delivery fails because of an incorrect address, unavailable recipient, inaccessible location or refusal without a valid product-related reason.
Contact Us
For return-related help, email help@kumaunmart.com with your order details.
Return approval is subject to order verification, product condition, merchant confirmation and the category-specific conditions stated above.